Broadband
Restarting a Router – The correct way
Last Updated: 21 August 2025Restarting your router can often fix slow speeds or connection drops. Don’t worry – this is not the same as a factory reset (which erases your settings). To reboot safely: Switch off the power Locate the power button on the back of your router (or switch it off at the plug). Wait around 30 seconds...
Broadband Connection Types
Last Updated: 21 August 2025When choosing broadband, you’ll often see different connection types. Here’s a simple overview of the main ones available in the UK: ADSL (Asymmetric Digital Subscriber Line) Delivered over a standard copper telephone line. Usually the slowest type of broadband still in use, with speeds typically up to 24 Mbps (depending on distance from the telephone...
Broadband Speed Issues
Last Updated: 5 November 2024Slow speed? Try this Broadband speeds always vary, this can be due to many factors, some you can’t control and some you can. Below are just a few points to help you get the most out of your internet connection. Restart Your Equipment Some devices may operate slower over long periods of time of being...
Broadband Connection Issues
Last Updated: 5 November 2024In the unfortunate event that your ADSL2+ Broadband or Superfast Fibre Broadband connection drops out, we have put together help and tips below that we need you to do before reporting a fault which should help to get you connected. Restart Your Equipment It sounds really basic doesn’t it? Well performing a simple restart on your hardware such...
Master Socket and Fault Testing
Last Updated: 5 November 2024If you have a loss of broadband service which could be a fault close or within the premises. To test this, you will need to locate the Openreach Master Socket that your router is connected to and depending on which socket you have, different steps may be required. If you have the latest socket (Master...