General Help
Contract End – What happens next
Last Updated: 21 August 2025After your initial contract period (such as 12 or 24 months) finishes, your service will continue on a rolling month-to-month basis. There’s no interruption – you’ll keep the same service unless you choose to make a change. Your options Do nothing Your plan continues monthly. You keep the flexibility to cancel with the standard notice...
Payment Methods – How to set up a Direct Debit
Last Updated: 21 August 2025Setting up a Direct Debit with us is quick, simple, and secure. We use GoCardless, a trusted payment provider integrated with our accounting system Xero. Here’s how it works: We’ll send you an email invitation with a secure link or you can access it via the “Review and Pay” link on your invoice email. Click...
Payment Methods – Paying for your services
Last Updated: 21 August 2025We accept the following payment methods: Direct Debit (preferred) – Collected securely via GoCardless and integrated with Xero. – Set up once; future invoices are taken automatically on the due date. – Covered by the Direct Debit Guarantee. Credit or Debit Card – Payments are processed by Stripe and can be paid directly from your...
How do I update my account information?
Last Updated: 21 August 2025To update your contact information such as address or telephone number or to change company detail, please email in to accounts@creativedigital.life with your details that you would like to change, including your account number (if possible) or any existing account details so we can identify and confirm your account. We may ask to speak the...
What is an SSL Certificate
Last Updated: 11 November 2024An SSL (Secure Sockets Layer) certificate is a digital certificate that provides authentication and encryption for secure communication between a client (such as a web browser) and a server (typically a website). SSL certificates are used to establish a secure and encrypted connection, ensuring that the data transmitted between the client and server remains confidential...